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Tenant Management

Last Update 1 个月前

Add, Edit, and Delete Tenants Primary Tenant vs Co-tenants Move-in and Move-out Dates Lease Information View and Add Tenant

Tenant Troubleshooting

Durga B

Last Update 4 个月前

 
Issue: Tenant Balance is Incorrect (Showing Red/Negative)
  • Possible Cause: There are active, unpaid invoices in the system, or a manual payment was recorded without being applied to a specific charge.
  • Solution: Navigate to the tenant's PAYMENTS tab. Look for any invoices with an Overdue or Unpaid status. Use the PAY button to settle them using the tenant's wallet balance, or the WAIVE button if the charge was an error.
Issue: Tenant Cannot Log In to the Mobile App/Portal
  • Possible Cause: The portal access invitation was never sent, or the global "Tenant Portal Access" toggle is disabled.
  • Solution: 1. Check Manage > My Organization to ensure "Tenant Portal Access" is enabled globally.
    2. Go to the specific Edit Tenant profile and ensure the Tenant Portal Access checkbox is checked. If it is, double-check that the tenant's email address is spelled correctly.


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