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Invoicing & Payments

Last Update 23 days ago

View, Add/Import, Search/Filter, Waive, Export/Share Invoices Review Invoice, Manage Invoice Documents, Track Payments, Review Activity Logs View, Manage, Process, Record Export/Share Payments Audit Invoice, Record & Process Payments Invoice Troubleshooting

Invoice Troubleshooting

Durga B

Last Update 3 months ago



Issue: Automated Rent Invoices Were Not Generated
  • Possible Cause: The lease was set to "One Time" or "Advanced" billing instead of "Monthly," or the lease has reached its end date.
  • Solution: Open the tenant's LEASES tab. Ensure the Invoice Generation is set to MONTHLY and verify that the current date falls between the Start Date and End Date of the active lease.
Issue: Online Payment Fee is Not Applying to Invoices
  • Possible Cause: The fee has not been configured at the Organization level.
  • Solution: Go to Manage > My Organization > Payment Settings. Click Online Payment Fee and set the desired amount or percentage. This fee will now automatically appear in the "Pay Online" modal.


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